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Data Protection Policy

"The Clinic / Kate Askew Remedial Massage fully complies with the most up to date Data Protection Policy and has a transparent approach to Data Processing which empowers individuals to know about the collection and use of their personal data. We collect data for ensuring we have the right information for assessing your suitability to treatment, for completing the appropriate treatment, for contacting you regarding appointment follow-ups and for a referral to GP or other healthcare practitioners if deemed necessary. Your data may be viewed by clinic staff to ensure continuity of care is given and for standards clinic running purposes. In addition, the data may also be shared with NHS Trace and Test if required to minimise the spread of Covid-19. We collect only data that is relevant to those purposes, and we keep it for 7 years. All information held will be treated as strictly confidential and will only be released to any other external party with the consent of the client."

Cancellation  Policy

24 Hours notice is required

Appointments cancelled with less than 24 hours notice will be subject to a 100% charge unless there are extenuating circumstances.

No additional charges are incurred for rescheduling more than 24-hours 

Informed Consent

Declaration and Informed Consent

This is about the information that you provide me with prior to your treatment commencing.

You agree that the information that you have given on the Consultation Form and Covid Screening Form is honest, accurate and correct to the best of your knowledge.

You understand that although all reasonable steps to reduce risk of infections have been taken, including screening potential Covid-19 cases and undertaking increased hygiene and distancing protocols there may still be a risk of infection from face to face appointment.


You knowingly and willingly consent for this face to face appointment to take place.

Covid 19 Policy

To Date 2022:

  • Please re-arrange if you feel unwell or suspect that you may have Covid 19

  • Plesae wash your hands / use gel before arriving

  • Please only arrive a few minutes before your appointment

  • Leave 48 hours after a Covid vaccine before attending an appointment

  • If you are unsure of anything please dont hesitate to contact me directly

April 2021:

There are a few changes that have to happen to keep you and I safe, both before and during each appointment. 

Before you leave your home, please check your temperature, and consider if you are experiencing any Covid-19 symptoms, including:

  • A recent onset of a new, continuous cough

  • A high temperature (typically over 37.8℃)

  • A loss of, or change in, normal sense of taste or smell

If yes to any of those questions, please contact me immediately to cancel or reschedule your appointment and do not come to the clinic.

Please leave a clear 48 hours after you have received the Covid-19 Vaccine.  If you are experiencing post-vaccination side-effects, you are not well enough to attend your appointment. If these side-effects are severe or have persisted for more than seven days, please contact me immediately to cancel or reschedule your appointment and seek GP advice. 

Each client attending their first appointment is asked to complete our updated Client Consultation Form, which will be sent to you by email after you make your booking.

If you are considered ‘At Risk’ with regards Covid-19, I will be in touch with you individually to risk assess you on a case by case basis ahead of your first appointment with me.

Every client will also be asked to complete a new Covid-19 Screening form ahead of EVERY appointment for the foreseeable future, which will be sent to you via email, 24 hours prior to your appointment. 

All consultation and consent forms will be sent to you electronically, and upon completion will be attached to your client record and the appropriate appointment notes.

Please wear a face covering during your visit to us. From 8th August 2020 it is mandatory to wear a face covering before entering and you must keep it on until you leave. It is acceptable to remove your mask when you are lying ‘prone’ (on your tummy), but you will need to put it back on when you turn onto your side or back, or the massage is concluded. We appreciate that some individuals are exempt from wearing a mask and support this, but would appreciate you letting me know ahead of your appointment. Even if you have been vaccinated, we will still require you to wear a face mask (unless exempt).

Please bring your own water, or hot/cold  drinks are available from the YMCA cafe.

Please wear easy to remove clothes and keep jewellery to a minimum. You will be given a container in which to put your possessions and clothes when you undress. This box will be fully cleaned and sanitised between clients.

If you are a key worker, particularly a frontline member of NHS staff, please change out of your work clothes and shower before attending your appointment.

Please plan to arrive at the time of your appointment. Our waiting room is open again, but social distancing should be maintained and a maximum of 2 people can be in this space at any one time. 

When you arrive, please use the hand sanitiser available at the front desk and again when you are shown into the treatment room.

Whether or not you have been vaccinated, your practitioner will be wearing the appropriate level of PPE - personal protective equipment - to work with you.​​

There will be at least a 15 minute gap between clients, to enable disinfection of the practice room, table, equipment, hallway and bathroom etc.

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